Whitelisting Email: Because of very strict laws about emails and spam please whitelist email@example.com, firstname.lastname@example.org and email@example.com. This is especially critical if you are using gmail, yahoo or any Microsoft email product like Hotmail or outlook. Failure to do so can cause issues with password resets. Also an account that have not been logged into for a period of 180 days are marked as inactive. To reactivate please submit a Support Request. Bounced email accounts also cause an account to be marked as inactive.
Good Security Dictates you should change your password at least every 90 Days.
When you enter email and click on reset password, you will receive a reset password link in the email. Please click on it to reset your password.